Terms and Conditions

Last Updated: August 11, 2026

Please read these Terms and Conditions carefully. By creating an account and/or purchasing a service, you confirm that you fully agree to these terms.

1. About Us

This website and mobile application (hereinafter: the "Platform") are operated by Simio LLC (Identification Code: 454413750, Legal Address: 2b S. Akhmeteli Street, Tbilisi, Georgia; hereinafter: the "Company" or "We"). Our goal is to offer users innovative, fast, and reliable digital services, including international data packages based on eSIM technology.

The Simio mobile applications are published on the App Store and Google Play by Simio OÜ (Registry Code: 16972090; registered address: Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond, Estonia), a company affiliated with us. Simio OÜ distributes the applications only. The Company named above remains the party you contract with and the seller of the eSIM data packages, and is the merchant shown on your bank or card statement.

2. Definitions

• Platform: The website and/or mobile application owned by the Company.
• User / Service Recipient: Any physical or legal entity that registers on the Platform and/or uses the services offered by the Company.
• Service / Product: Any service presented on the Platform, including eSIM data packages.
• eSIM: A mobile data service based on embedded SIM technology.
• QR Code: A personal digital code, scanning which installs and activates the eSIM profile on a compatible device.

3. Terms of Use

3.1. General Description

Simio is an eSIM-based mobile data service that allows users to purchase and use data packages on compatible devices.

3.2. Third-Party Provider

Please be informed that the service is provided by a third-party international provider (eSIM Go Limited), which is a GSMA member and certified company.

3.3. Top-Up

Simio allows you to add or top up gigabytes (GB) at any time.

3.4. Service Limitations and Emergency Calls

• Data packages are intended strictly for mobile data usage.
• Simio does not provide voice calls or SMS messages. These functions cannot be used through the service.
• 3.4.1. Emergency Calls: You cannot contact emergency services (including 112, 911, or other local emergency numbers) via Simio’s eSIM. Always ensure you have an alternative method to place emergency calls while traveling.

3.5. Sharing / Transferring Packages

• 3.5.1. After purchasing a package, you can share the eSIM QR code with another person.
• 3.5.2. If the QR code is shared, the package is fully transferred to the third party, and you will no longer be able to use that package.
• 3.5.3. Sharing the QR code is entirely your responsibility.

3.6. Device Compatibility

• 3.6.1. To activate the service, you must have an eSIM-compatible device that is unlocked for use with any carrier (No SIM Lock).
• 3.6.2. If your phone does not support eSIM technology, Simio cannot be activated.
• 3.6.3. In such cases, to apply for a refund, you may write to us from the support section in the app or contact us via email: support@simio.to in accordance with the terms and limitations specified in Clause 3.10 (Refund Policy) of these Terms.

3.7. Activation Terms

• 3.7.1. A stable Wi-Fi or mobile internet connection is required to activate Simio.
• 3.7.2. It is recommended to activate the eSIM and enable Data Roaming in your device settings prior to departing your country. In this case, your device will automatically connect to the local network upon arrival at your destination.

3.8. Payment Methods

Simio can be purchased using Georgian and foreign VISA and Mastercard payment cards (debit/credit), as well as Apple Pay and Google Pay (Payment Provider: Tpay LLC / Flitt).

3.9. Support and Communication

• 3.9.1. For technical or service support, you can write to us at any time from the support section in the app or contact us via email: support@simio.to
• 3.9.2. The support team provides assistance with activation, usage, and other technical issues.

3.10. Refund Policy

• 3.10.1. A refund is possible only and exclusively if both of the following conditions are met:
  • The eSIM remains in an "Unactivated" status (i.e., the user has not installed/activated the eSIM profile on a device);
  • No more than 30 calendar days have passed from the moment of purchase.
• 3.10.2. Limitation after Activation: From the moment the eSIM is installed/activated on a device, the service is considered used and non-refundable, including instances where the device proves incompatible with eSIM, locked to a specific carrier (SIM Lock), or if the user changes their mind.
• 3.10.3. Expiration: After the 30-day guarantee period expires or upon the exhaustion of the eSIM data package (while the eSIM profile itself remains active for up to 365 days from the last top-up), any remaining unused data balance is non-refundable.
• 3.10.4. Refund Processing Time: Upon approval of a request, refunds will be issued to the original payment method (card/account) within 14 calendar days.

3.11. Security and Liability

• 3.11.1. The QR code contains personal activation information. Sharing it is the user's sole responsibility.
• 3.11.2. We are not liable for:
  • Use of the QR code by a third party;
  • The technical condition and security of the user's device;
  • Lost or restricted network coverage caused by roaming/local carrier limitations.
• 3.11.3. Please note that if you delete the eSIM from your device, you will not be able to reactivate it. In such cases, a new eSIM must be purchased.

3.13. Fair Usage Policy

• 3.13.1. Misuse of the service for unlawful purposes, commercial resale of packages, bulk messaging (spamming), or usage in SIM-box devices is strictly prohibited.
• 3.13.2. Unlimited Packages: Unlimited data packages may be subject to a speed management policy. After exceeding daily or periodic high-speed limits, data speeds may be reduced until the end of the period (internet connection will not be disconnected).

4. Platform Registration, Account Creation, Management, and Termination

• 4.1. To use the services, the user must register on the Platform and create a personal account (profile).
• 4.2. The user is obligated to provide accurate and truthful information during registration.
• 4.3. The user is responsible for maintaining the confidentiality of their authorization credentials.
• 4.4. The user has the right to close/cancel their profile at any time from the mobile application settings
• 4.5. The Company reserves the right to restrict or close an account if the user violates these terms or engages in fraudulent activity.

5. Service Pricing and Payment

• 5.1. All prices listed on the Platform are provided in Georgian Lari (GEL) or the relevant foreign currency (including VAT, where applicable).
• 5.2. Payments are made via cashless settlements through authorized payment systems and bank cards (VISA, Mastercard, Apple Pay, Google Pay) via Tpay LLC / Flitt.
• 5.3. Upon successful transaction completion, a confirmation and the corresponding digital product will be sent to the user.
• 5.4. Currency Conversion: All payments are ultimately settled in GEL. If your bank account is in a different currency, your bank will convert the amount at its own rate, and foreign transaction fees may apply, for which the Company bears no responsibility.

6. Return/Cancellation Policy and Customer Guarantee

• 6.1. Due to the nature of digital products, the product/service is considered delivered once reflected in the user's account (on the Platform).
• 6.2. Detailed refund conditions are set forth in Section 3 (Terms of Use).
• 6.3. In the event of a technical defect caused by the Company or its international eSIM provider (eSIM Go Limited) that prevents the service from being used, and such defect is confirmed by the Company's support team, the user is guaranteed a product replacement or a refund.

7. Amendments

• 7.1. The Company is authorized to unilaterally amend these Terms and Conditions at any time.
• 7.2. Updated terms take effect immediately upon publication on the Platform. Continued use of the Platform by the user constitutes acceptance of the changes.

8. Complaints and Dispute Resolution

• 8.1. For any questions, misunderstandings, or claims, please contact us first at: support@simio.to. Our team is ready to assist in resolving any issues promptly.
• 8.2. For matters specifically related to payment transactions, you may also contact the authorized payment provider: Tpay LLC (Flitt) - complaints@flitt.com | (032) 500 01 02.
• 8.3. The parties undertake to resolve any emerging disputes through mutual agreement and negotiation. If an agreement cannot be reached, the dispute shall be governed in accordance with the effective legislation of Georgia.