Delete your account

In the app

1. Open Simio and sign in.
2. Go to Settings → My profile.
3. Tap Delete account and confirm.

Your account is deleted immediately.

Without the app

Email support@simio.to from the address you sign in with, with the subject “Delete my account”. We delete the account within 30 days and reply to confirm.

What is deleted

• Your profile: name, email address and phone number
• Saved payment cards
• Your eSIMs, orders and top-up history in Simio
• Support conversations and the screenshots you sent
• Your devices and notification settings

What is kept

• Payment transaction records held by our payment processor, for as long as financial regulations require.
• Analytics and crash reports collected before deletion, for the period set out in our Privacy Policy.

An eSIM already installed on your phone stays there and keeps working until its plan ends, but you can no longer view or top it up in Simio. You can remove it in your phone’s settings.